Help center › API, webhooks and AI
The Sospark assistant
Open Assistant and ask in your own words, for example "What is still waiting for a reply?", "How did my accounts do this week?" or "How do I hide spam comments?"
- It looks things up with your own access, so it only sees the accounts and menus you can open.
- Replies, status changes, hiding comments and scheduling posts are proposals: nothing happens until you confirm the card.
- Customer names and contact details are hidden from the AI.
- Conversations are kept for 30 days.
Each question uses AI tokens, more than a reply does because the assistant runs on a larger model and may look several things up.
Related
- Public API and API keys
Read your inbox and reports, reply and schedule from your own tools. - Webhooks
Receive new comments, messages and automation results on your own server. - How long data is kept
Retention of comments, messages, media and posts, and how to delete data.
Still stuck? Email [email protected].
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