Help center

How to connect your accounts, automate replies and schedule posts with Sospark.

Getting started

Getting started with Sospark
Connect an account, turn on automation and see your first replies in a few minutes.
Plans and limits
What each plan includes: accounts, team seats, scheduled posts and storage.
What each platform supports
Which automations Instagram, Facebook, Threads, YouTube, Telegram and WhatsApp allow.

Connect an Instagram account
Sign in with Instagram to let Sospark read and answer comments and DMs.
Connect a Facebook Page
Log in with Facebook and choose the Pages Sospark may manage.
Connect Threads
Sign in with Threads to answer replies and mentions automatically.
Connect a YouTube channel
Sign in with Google to answer and moderate comments on your videos.
Connect Telegram
Let the Sospark bot answer your business messages, or post to your channels and groups.
Connect WhatsApp (beta)
Link a WhatsApp number by QR code, and the risks to know first.
An account needs reconnecting
Why an account stops working and how to bring it back.
Disconnect an account
Remove an account and its data from Sospark.

How automation works
Account automation, per-post automation, and what Sospark does with each new comment or message.
Fixed text, keyword and AI replies
Write replies with variations, answer by keyword, and limit replies with required or excluded words.
Send a DM with a button (comment-to-DM)
Turn comments into DMs: a first message with a button, then your link, catalogue or offer.
Hide spam and unwanted comments
The built-in gambling-spam shield, banned words, and AI moderation.
AI replies
Let AI write replies from your product info, and what it will not do.
Start from a template
Ready-made automations for shops, giveaways, creators and customer service, and saving your own.

Work through the Inbox
Read, reply to, resolve or ignore comments and mentions from every account.
Direct messages and the 24-hour window
Conversations in Messages, attachments, and when platforms let you reply.
Notifications, sound and email
Choose how Sospark tells you about new messages and problems.

Schedule a post
Publish to several accounts at once, at the same or different times, and repeat posts.
Post formats and media limits
What each platform can publish, and file size limits.
Import posts from a spreadsheet
Schedule many posts at once from a CSV file.
Research Threads
Search public Threads posts and accounts for content ideas, read their replies, and join the conversation.
The media library
Keep photos, videos and PDFs to reuse in posts and replies.

Invite your team
Add operators and choose which accounts and menus each can use.
Two-step verification and recovery codes
Protect your sign-in with an authenticator app.
Sign-in, Google and active sessions
Sign in with Google, change your password, and sign out other devices.

Pay for a plan
Prepay for 1, 3, 6 or 12 months by QRIS, bank transfer or e-wallet. Nothing renews automatically.
AI tokens
The prepaid balance that pays for AI replies, AI moderation, captions and the assistant.
Add-ons
Buy extra account slots, team seats or storage on top of your plan, paid once.
Coupons and redeem codes
Get a discount with a coupon, or add plan days with a redeem code.
Earn with the affiliate program
Share your link and earn 20% of the first payment of every business you refer.

Public API and API keys
Read your inbox and reports, reply and schedule from your own tools.
Webhooks
Receive new comments, messages and automation results on your own server.
The Sospark assistant
Ask about your inbox and results, and let it draft replies and posts for your OK.
How long data is kept
Retention of comments, messages, media and posts, and how to delete data.

Still stuck? Email [email protected].