Help center › Automation

Start from a template

In an account's automation, choose Templates to start from a ready-made set:

Online shop: answers price and stock questions, sends the catalogue by DM, hides gambling spam.
Giveaway: thanks every entrant with varied messages. Best set on the giveaway post only.
Creator: points followers to the link in your bio and handles collaboration requests.
Customer service: confirms that a message arrived, with your service hours. Good for WhatsApp.
Spam protection only: hides gambling spam and sends no replies.

Replace the example text in square brackets with your own details, then save.

Once an automation works well, choose Save as template to reuse it on your other accounts.

How automation works
Account automation, per-post automation, and what Sospark does with each new comment or message.
Fixed text, keyword and AI replies
Write replies with variations, answer by keyword, and limit replies with required or excluded words.
Send a DM with a button (comment-to-DM)
Turn comments into DMs: a first message with a button, then your link, catalogue or offer.
Hide spam and unwanted comments
The built-in gambling-spam shield, banned words, and AI moderation.
AI replies
Let AI write replies from your product info, and what it will not do.

Still stuck? Email [email protected].

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