Help center › Connecting accounts

An account needs reconnecting

An account stops working when its permission expires, the password changes, someone removes Sospark in the platform's settings, or a permission was turned off.

Sospark shows a notification and the account's status changes on Accounts. To fix it:

1. Open Accounts and choose Connect account for the same platform.
2. Sign in with the same account and allow every permission.

Your automation, history and settings stay as they were. If replies keep failing after reconnecting, open Reports and check the error in the automation log.

Related

• Connect an Instagram account
  Sign in with Instagram to let Sospark read and answer comments and DMs.
• Connect a Facebook Page
  Log in with Facebook and choose the Pages Sospark may manage.
• Connect Threads
  Sign in with Threads to answer replies and mentions automatically.
• Connect a YouTube channel
  Sign in with Google to answer and moderate comments on your videos.
• Connect Telegram
  Let the Sospark bot answer your business messages, or post to your channels and groups.
• Connect WhatsApp (beta)
  Link a WhatsApp number by QR code, and the risks to know first.
• Disconnect an account
  Remove an account and its data from Sospark.

Still stuck? Email [email protected].

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